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| Achieving ¡°comprehensive customer satisfaction¡± is the
ultimate goal of Doosan. The company¡¯s quality policy stipulates
the manufacture and provision of all products and services
in accordance with contractual terms, technical and quality
provisions, relevant codes, standards, regulations and demands
of regulating bodies. |
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| All team and division managers at Doosan make sure that
the proper resources are used when conducting any type of
business that may directly affect the quality of services
and products, and take especial care to see that only adequately
trained and qualified staff are assigned to such duties. |
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| Doosan maintains an ¡®open¡¯ policy of recognition for quality-related
issues, and insists that any employee who encounters negative
product or service quality, or has a suggestion for quality
improvement, must notify his/her direct supervisor or the
Quality Assurance Team. |
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The president of Doosan has the authority to make final
decisions to resolve quality issues that cannot be settled
between the Quality Assurance Team and other divisions.
Such settlements shall not be in violation of quality assurance
plans, codes or contract terms. |
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